Our Diamond & Product Guarantee
A lifetime guarantee protects your purchase, providing no unusual abuse or damage is detected. Prongs must be intact. Any manufacturing defect causing a stone to fall out or loosen will be corrected at no charge.
Our Unconditional Guarantee
Every item we handle is fully protected for life for its original purchase price towards a trade-in of another item of greater value providing the item traded is in its original condition. Wear & tear or alterations made to that item may affect the trade-in value. The conditions found within the Purchase Agreement may apply to this at the time of the Trade.
Every In Stock item purchased comes with an unconditional money-back guarantee. We will honor the quality and price for that item for thirty (30) days. A full refund will be given, providing no changes or alterations to an In Stock item have been made. Alterations to a returned item, Special orders, Repairs, or Special Conditional Sales will result in an In-store merchandise credit unless an agreement or special arrangement has been secured in advance of the purchase. A returned item must be in its original form. Engraving, size alterations, special orders, repairs, or special conditional sales may not be refunded in full.
Reductions to a credit or refund may occur if alterations or changes to an item exist. We reserve the right to refuse a returned item when necessary.
Any refunded items purchased through the mail are subject to postage and handling charges.